The payroll side of house call pro is pretty terrible the supposedly pay within 24 hours with the purchase of the correct plan but they don’t this is the 3rd week in a row my employees had to wait to get paid. I am completely unsatisfied with this service.

I can’t get the call system to work that just got ported today.. it’s all messed up and I was told 2 days till I can get help

Best software for people in the trades. Streamlined, auto texts, reviews, it’s all here

This is an all in one helping small business app. It’s amazing

I have a small company that we operate over the summer in middle of the winter, I signed up to high school Pro but now it’s already starting the summer and I never got my zoom meeting and the set up for the software and my customers are getting angry because there’s no scheduling or billing Ect I’m paying a lot of money and I really feel that this whole thing is a scam

The app is slow. It’s hard to find items and customers because you have to be precise on how you type your entry. You need to type it exactly as how you logged into the file.

We have been with HCP for a while now. Other then the minor issues that arose every so often it was fine. Then one day a customer disputed a charge and that’s when everything came to a halt. All customer payments they collect are on hold. The dispute was for $1,300 and they took that out of the account without prior notification. Then they also hold on to all payments on top of it. When you call them they can not or flat out refuse to help you. You can’t talk to a manager, you can’t get anyone to help you. So all payments are collected by them and they will not transfer them to you. They do use stripe for processing these payment and stripe is having financial issues lately. I would recommend using a different CRM. Probably one that values their customers as much as you value yours.

I spent hours setting up a profile on this app and kept getting asked to verify my information to receive payments through the app. Contacted customer support after two weeks of waiting for them to verify my EIN. Customer service staff told me tech support doesn’t use phones and won’t call me to go over the issue. The app is tedious and my customers aren’t able to submit deposits. There’s no way to get anyone at Housecall to care about your problems unless it involves upselling you on one of their many paid services and once they get your money they aren’t interested in helping anymore. Just another bloated California tech startup that over promises and fails to deliver the service and support they guarantee at sign up. Don’t waste your time with these clowns.

My website looks incomplete and unfinished, takes too long to get help and they kept charging me every two weeks instead per month.

Does not get you any leads and is not very user friendly. I had to spend an hour just to do one thing on the app. It is also $169 a month and limits how many employees you can have on the app.